Imagine if your business could answer every call, any time, without hiring another person. That’s exactly what Flying Penguin AI Receptionist delivers a friendly, tireless voice that greets customers, understands their needs, and takes action immediately. It’s your front-of-house team member who never misses a ring.

Built for real small-business owners, from salons and garages to estate agents and cafés, it transforms how you handle calls. No scripts, no buttons, no hold music. Just smart, natural conversation that builds trust, captures leads, and gives your customers the experience they expect in 2025.

For businesses already using a push-by-button or menu-based phone system, Flying Penguin AI offers a seamless upgrade that simplifies and improves the customer experience tenfold. Instead of forcing callers through endless options and button presses, your AI receptionist simply listens, understands, and acts, creating a smoother, more human experience that keeps people engaged from the very first word. We’ll explore exactly how this transformation works further down the page.

🌙 24/7 Availability – Real Conversations, Real Results

Your AI receptionist answers every call with a natural, friendly voice — day or night — ensuring no opportunity is ever missed. Whether it’s an urgent customer call or a quiet after-hours enquiry, your business stays open around the clock.

🧠 Caller Recognition & Smart Memory

Every caller feels known and valued. The AI remembers returning customers by name and recalls details from previous conversations — creating a seamless, personalised experience that feels genuinely human.

💬 Branded Text Follow-Ups

After each call, your customer receives a professional branded text message including a conversation summary, confirmation details, or next steps. Fast, automated, and perfectly polished — it’s like having a personal assistant for every customer.

📄 Immediate Call Report & Action Plan

Stay informed without lifting a finger. After each call, you’ll receive a complete summary including:

• Who called and why

• Key details and outcomes

• Recommended follow-up actions

So you can act fast, delegate instantly, and never miss a lead again.

⚡ Instant Info-on-Demand

While still on the call, customers can request:

• Directions

• Pricing

• Website or booking links

The AI sends them immediately by text — speeding up enquiries, boosting conversions, and keeping your callers delighted.

📅 Booking & Lead Capture

Your AI receptionist doesn’t just take messages — it takes action. It can:

• Schedule bookings and appointments

• Log enquiries into your CRM

• Capture and categorise every lead automatically

Everything syncs seamlessly into your preferred platform.

🚀 Scales With Your Business

Start small and grow effortlessly.
Add extra minute bundles, upgrade plans, or expand coverage as your business scales — with no long contracts and no technical headaches.

☎️ Warm Transfers to Staff

Your AI receptionist doesn’t just hand over calls — it introduces them. Before transferring, the AI privately informs your team who’s calling and why, giving them context before they pick up. No surprises, no awkward starts — just smooth, professional handovers that make every conversation feel coordinated.

🔄 Three-Way Calls for Smarter Handover

Need to join the conversation yourself? No problem. The AI can initiate a three-way call, allowing you to step in at the perfect moment. It can open the call, introduce the caller, and stay on the line until you’re ready to take over — ensuring a completely seamless transition between automation and human interaction.